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12242212's avatar
12242212
9 months ago
Solved

Sims 4 Won't Launch?

So, basically after the update yesterday (May 28th) I haven't been able to launch Sims 4 at all. When I click on it, it'll show it loading in the Steam App and then it stops. The EA app also pops up ...
pc
  • 12242212's avatar
    12242212
    9 months ago

    holy crap it finally launched. I had family view on Steam because I was trying to allow my brother to borrow one of my games on there. I turned it off and, after a few moments, the Sims finally launched. I feel so bad for taking up your time but thank you for helping me out so much 🙏🏼

puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

@12242212  To be clear, you've removed the Sims 4 folder from Documents > Electronic Arts and not put anything back?  Did a new Sims 4 folder spawn, and what do you see inside?  I want to make sure that nothing from your old folder was restored, for example if you use OneDrive, it could have redownloaded your data.

If this isn't the problem, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

12242212's avatar
12242212
9 months ago

A new folder respawns when I move the folder out- it doesn't have anything in it, I can't remember exactly but I think it was The Sims 4 folder and then a single file within that folder. something like that. Here's the dxdiag.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @12242212  Your dxdiag is full of errors from a component of the EA App, so the place to start is by uninstalling and reinstalling the App.  Please remove it with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App.

    If this doesn't help, I do need to know what's in the Sims 4 folder that shows up again, and whether it shows up on its own or only the next time you try to launch the game.  Please also let me know whether OneDrive is running on this computer, even if you don't use it.

    • 12242212's avatar
      12242212
      9 months ago

      So, I tried uninstalling the EA App, restarting my pc, and then redownloading; it didn't work so I removed the Electronic Arts folder again to see exactly what was in it. It's Electronic Arts>The Sims 4>saves>steam_autocloud.vdf. I do have one drive on my pc and the cloud- I guess- is synced for all of my steam games. Here's a new dxdiag just in case. 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        9 months ago

        @12242212  That one file shouldn't stop Sims 4 from launching, since saves aren't read until later in the process (and that's not a save anyway).  But please do try pausing OneDrive syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen.

        If that doesn't help, please set an exception in your antivirus, or Windows Defender's Controlled Folder Access if it's active, for TS4_DX9_x64.exe, which is the new executable for the game if you haven't opted into using DX11 instead.

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