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Sammoo778's avatar
Sammoo778
Not applicable
2 years ago

Sims 4 won't launch

Not sure if this topic has already been brought up. I stopped playing for about 1 month and came back to the new Crystal DLC which I installed. After installing, my game launched but it was all in a different language (I tried reinstalling and the only language option it gives me is English but it's not English in-game). I tried repairing the game and now all it gives me is "Failed to launch game. An error on our end caused the launch to fail, try again a little later". Apparently it's something to do with Origin but I can no longer install Origin, every link redirects me to downloading the EA app. If I switch accounts on EA, it lets me play the Sims 4 but I bought many DLC packs on the account that isn't working so I would really like to get it working than it all be a waste of my money.

4 Replies

  • Sammoo778's avatar
    Sammoo778
    Not applicable
    2 years ago

    I have no idea haha, it didn't show what the language was and I couldn't understand it. I want to say Dutch maybe though 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Sammoo778 

    In that case we'll need the live support team to review which language version you have on your account and check that you have the correct version for your location- this isn't something we can look over on AHQ since I'm not able to access your account details.

    Please reach out to live support from the site here so they can check your current version: https://help.ea.com/en/help/faq/using-ea-help/ 

  • Sammoo778's avatar
    Sammoo778
    Not applicable
    2 years ago

    I did try looking through this but I couldn't find the help I needed.