Sims 4 won't load after the newest origin update.
after the last origin update the game wont launch!please help!
Forum Discussion
Hi there!
There are a couple of documents that you can produce on your computer that may help to provide a few clues as to what is happening here:
On your keyboard, hold down the "Windows" key and press the "R" key to bring up the "Run" dialog box.
Next, type "dxdiag". You should see the "DirectX Diagnostic Tool" window pop up. Let the green bar in the bottom left fully load, then select "Save All Information" in the bottom right. Save this to your desktop.
Once you have these documents saved to your desktop, choose the option in your reply to attach your file - "Choose File", next to the paperclip icon. Select the "dxdiag" documents from your desktop, upload it here, and I'll take a look!
I'm having the same problem. I've attached the dxdiag file.
@zena695 You have Radeon R5 Graphics, that's a weak card for gaming so, make sure the game runs in 32 bit mode and, lower some settings to help it run better.
@DarkAmaranth1966 wrote:
@zena695 You have Radeon R5 Graphics, that's a weak card for gaming so, make sure the game runs in 32 bit mode and, lower some settings to help it run better.
Thank you, I adjusted my settings after I restarted my laptop, and it's working again.
I'm starting to have the same issue again....I try to load a saved game, when I click on the arrow, nothing happens. Help!
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