Forum Discussion

4 years ago

Solved

Sims 4 Won't Load Main Menu (White Screen)

Hey! I've been having a puzzlingly persistent issue where when I try to start up the Sims, it'll show the spinning plumbob for a minute, then goes to a white screen and won't load any further. I can'...

puzzlezaddict
4 years ago
@hedonique Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please move your entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop. When the game launches, if it launches, a clean folder will spawn with no content. Don't add anything to this folder yet; just see whether you can get far enough to start a new save.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict

Hero+

4 years ago

@hedonique Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please move your entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop. When the game launches, if it launches, a clean folder will spawn with no content. Don't add anything to this folder yet; just see whether you can get far enough to start a new save.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

hedonique
4 years ago
Thank you! I think I tried this before but I misinterpreted the instructions. This time it worked! Is there a safe way to get my old save back?
- puzzlezaddict
  Hero+
  4 years ago
  @hedonique You can simply copy the save file from the old Sims 4 folder to the new one. (Saves go in the saves folder, unsurprisingly.) You can distinguish among saves by their modified dates, i.e. the one with the most recent date is the one where you most recently saved your progress. The ones with a .verx on the end are the game's automatic backups, so they're useful to have around, just in case.
  
  Or you could copy over the entire contents of the saves folder. It's your choice. But don't transfer the saves folder itself, on the off chance that it's corrupted.