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Anonymous's avatar
Anonymous
8 years ago
Solved

Sims 4 won't load past title screen tried everything!

Hi, I recently installed Sims 4 Parenthood and ever since I can't load the Sims 4 past the title screen. It gets to the sims 4 logo, plays some music for a couple of minutes, the music runs out and t...
pc
Anonymous's avatar
Anonymous
8 years ago
No I don't have any mods or custom content at all
crinrict's avatar
crinrict
Hero+
8 years ago

With clean restart you mean a clean boot, right ?

Did you make sure the game runs on the card and not the chip ? Do you have one or two monitors connected ?

  • Anonymous's avatar
    Anonymous
    8 years ago
    Probably? I followed some step by step instructions involving msconfig and disabling stuff on start up in task manager that were in an answer to someone else with a similar issue.

    In terms of monitors it's literally just my laptop screen.

    How would I check if it runs on card or chip?
      • Anonymous's avatar
        Anonymous
        8 years ago
        Okay I am finally up and running. As far as I can tell it was a combination of a problem with my Nvidia and with my bullguard antivirus. I uninstalled and reinstalled my GEForce Experience plus completely uninstalled Bullguard (I will now be using AVG, which I know will allow Sims 4) and that seems to have fixed the problem. On BullGuard it said that TS4.exe, Origin.exe and authorizationUI were all allowed but that didn't seem to make a difference. On my graphics processor by choosing play sims 4 from GE Force experience once it had been reinstalled instead of from Origin Sims 4 started working again. Hope that helps anyone else with the same problem.
        And thanks so much to the two of you who helped me.

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