Forum Discussion

jokeyser's avatar
jokeyser
2 years ago
Solved

Sims 4 won't load since last update

Since the last update of the sims 4 of 2023, my game won't stop crashing and now I cannot even made it load and therefore cannot play anymore...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @jokeyser  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@jokeyser  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • jokeyser's avatar
    jokeyser
    2 years ago

    @puzzlezaddict Hello, thank you so much for your answer. 

    I followed your advice and I have started my game, could start a new game and everything was fine!

    When do you think ill be able to put back all my content and savings ?

    Have a great day !!

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @jokeyser  You can start moving back your content now.  Test your mods and custom content first, either in batches or by using the 50/50 method:

      https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

      Keep in mind you may have more than one broken mod or cc item.  Just because you found one that prevents the game from working doesn't mean the rest are fine; you'll still need to test them all.

      Once you've sorted through your mods and cc, you can move over the contents of the saves and Tray folders, plus Screenshots if you have anything there you'd like to keep.  The rest can be discarded: the game recreates those files as necessary.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.53,039 PostsLatest Activity: 2 hours ago