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Ms_pringles1's avatar
6 years ago
Solved

Sims 4 Won't load

I tried to play the sims 4 and it starts loading goes past the part where it says sims 4 into where it has the green diamond spinning but then crashes and loads up origin and i cant get it to go any ...
  • puzzlezaddict's avatar
    6 years ago

    @Ms_pringles1  Does your computer run Windows or macOS, and which version?  I can move this thread to one of the Sims sections for game-specific help.

    In the mean time, please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to that folder yet, just see whether the game loads and you can start a new save.  (Your existing content will be intact in the old folder but not loaded by the game.)  Let me know either way.

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