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Anonymous's avatar
Anonymous
7 years ago

Sims 4 won't open, but it sure thinks it is

Sims 4 is not opening, but it clearly thinks it is. I haven't played in a long time and went in to Origin to play. When I clicked it to play, it said it needed and update, so I updated it. It said it...
pc
172e3cda0034987's avatar
172e3cda0034987
7 years ago

@Player_7jmg28pq

It sounds like you might have some kind of screen capture software installed. If you do, you may need to uninstall or disable it to see if that helps.

It has been reported that screen capture/recorders, instant messengers/video chat or VOIP programs, like Discord may cause issues with Sims 4 and may need to be turned off or uninstalled if issues are severe. Also turn off any overlay those programs may cause issues as well. This is to be sure the

program and it's overlay isn't interfering with the game.

If that doesn't help, please share your computer's information with us. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the

message box.)

With this information we can see if there's any hardware or driver issues.

Anonymous's avatar
Anonymous
7 years ago

Here's the system info.

  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago

    You have the minimum specs to run the game. Depending on what packs you have installed, that could be an issue. As with each new game patch and Origin update it puts more strain on weaker computers.

    I noticed your graphics driver hasn't been updated since last year.

    You can try updating the graphics driver, turn off Origin in game, and play in Windowed mode. Turn the graphics down to low to help lessen the stress on the computer.

    How to Find devices and updating drivers on your PC - https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

    Turn off Origin In-Game:
    Open Origin, Select Origin > Application Settings > Origin In Game tab and click the on/off switch to disable Origin In Game. - This deactivates Origin In-Game, as it has been known to cause problems with games.

    Restart the computer, to help the computer refresh itself, and try launching the game again.

    Start the game in Windowed mode:
    In Origin > Games Library, right-click Sims 4 and select Game Properties > Advanced Launch Options and In the Command Line Arguments, add the following text: -w and click Okay.

    • Anonymous's avatar
      Anonymous
      7 years ago

      I only have the holiday pack installed and I've run the game in the past with no problem.

      I updated my graphics driver, turned off Origin In-Game, restarted my computer, launched Sims 4 in Windowed mode, got the same results as I have been getting, ended the Origin task, opened Origin as an administrator and tried Sims in Windowed mode again and 32-bit instead of 64-bit, still the same results.

      I did try to right click the Sims 4 shortcut on my desktop and run that as administrator, but it's still not showing up on the screen. It didn't open up the Origin window or show any Sims screen, but now when I look at Task Manager it does show both Origin and Sims 4 as active processes.

      I am very confused about this problem.

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