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Meuja's avatar
Meuja
5 years ago

sims 4 won't open

Hello! I recently installed the sims 4 to my PC. After everything was done installing, the game will not launch. I do not have a sims 4 either. The game continues to send me to origin whenever I cli...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Meuja  Do you have a third-party antivirus installed?  If so, please disable it, at least long enough to test.

If that doesn't help, please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        5 years ago

        @Meuja  Don't worry about the late reply; it isn't a problem.  Also, this site's virus scanner is back online... for now.

        Please run a couple of basic checks on your Windows system files:

        • Hit Windows key-X
        • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
        • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
        • The system will start validating soon. If it throws an error, please list it here
        • After it reaches 100%, hit Windows key-X again
        • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
        • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
        • Post the message you receive here

        Restart your computer, and run any pending Windows updates: hit Windows key-i, select Update & Security, and click the button to check for updates.  If any updates install, restart again when you're done.

        If this doesn't help, please let me know whether any of the other steps in the guide I linked earlier had an effect.  In particular, try completely disabling your antivirus, if you haven't already—it's often not enough to merely set exceptions for the game and Origin.

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