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702lwl5hl8si's avatar
2 years ago
Solved

Sims 4 wont open

Hello!

Everything worked fine from yesterday morning to yesterday afternoon, and the game refused to start.

I have moved the folder to my desktop, deleted the entire Electronics arts folder, and clicked play.

But that didn't helped, I also reinstalled the game, steam and EA app.

But it wont start still. 

I will attached the dxdiag report, my graphic drivers are up to date.

  • 702lwl5hl8si's avatar
    702lwl5hl8si
    2 years ago

    The problem is solved, it was Surfshark that did so I couldn't access ransomware and controlled folder access. 

    And that did so sims would start.

    Solution: Uninstalled Surfshark Antivirus, and fixed it so the game would launch and I could access ransomware. 

    I will still keep the VPN as I have 1 year more. 

8 Replies

  • @702lwl5hl8si  Thanks for providing your dxdiag, which lists a number of different crashes of other apps but nothing directly Sims-related.  So it's possible the game isn't crashing so much as being blocked from starting.  That, in turn, can be due to an antivirus.  If you use a third-party program, please disable it (temporarily) and repair the game in Steam to see whether that helps.  If it does, you can set exceptions for TS4_x64.exe and EADesktop.exe; Steam isn't generally a problem.

    If you don't use a third-party antivirus, Windows Defender doesn't usually block Sims 4, but you can try disabling Controlled Folder Access if you're using it, and set the same exceptions if necessary.

    If the antivirus isn't the problem, try pausing OneDrive syncing.  If it's running at all, whether you deliberately use it or not, it could interfere with Sims 4's access to Documents.  Right-click the cloud icon in the lower-right corner of the screen to see the option.

    If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically after you've done the steps I listed.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.  No error at all is also useful information, so let me know either way.

  • 702lwl5hl8si's avatar
    702lwl5hl8si
    2 years ago

    Well, I tried to do all that too, plus I can't access the controlled folder access. And I can't access ransomware either. 

    Here is the reliability history

  • 702lwl5hl8si's avatar
    702lwl5hl8si
    2 years ago

    It works again, it started an update and now it works, but thanks for your help 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @702lwl5hl8si  What do you mean that you can't access ransomware or Controlled Folder Access?  If you get an error, please post a screenshot.  Please also let me know whether your Windows account has admin rights, and if not, whether you can get those rights or have the computer's admin help you.  Some troubleshooting steps do require elevated permissions.

    For the Reliability Monitor, please try to launch Sims 4 again, and then let me know if you see any error that happened at exactly the time you tried to play.  If you find one, please provide the technical details, as described earlier.  I can't tell from your previous screenshot whether either of those errors happened when you were trying to play or were unrelated.

  • 702lwl5hl8si's avatar
    702lwl5hl8si
    2 years ago

    The problem is solved, it was Surfshark that did so I couldn't access ransomware and controlled folder access. 

    And that did so sims would start.

    Solution: Uninstalled Surfshark Antivirus, and fixed it so the game would launch and I could access ransomware. 

    I will still keep the VPN as I have 1 year more. 

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