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Jeonmaok's avatar
Jeonmaok
3 years ago
Solved

Sims 4 won't recognize my saves after owning dlc

I downloaded the Sims 4 from steam with the EA app. I have the legal base game. I opened it at some point and my saves were there. I downloaded the DLCs and i reopened the game and my saves aren't th...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @Jeonmaok  Please go in-game and find the full file path to your user folder:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    Next, look for your old saves.  Check OneDrive first: your Sims 4 data may have been uploaded to OneDrive's version of Documents.  If you find the saves there, you can move them to the saves folder within the Sims 4 folder the game is reading.  You may also find Tray files and other user data you'd like to keep; move those files to the relevant folders within the Sims 4 folder as well.

    If OneDrive doesn't contain your saves, you can search your computer instead.  Open a File Explorer window, click This PC in the left panel, and enter Slot_ in the search field in the upper-right corner.  If the search turns up any saves, select one and click the "Open file location" menu button, and you'll jump to wherever the saves (and possibly other Sims 4 files you'd like to keep) are located.  Here again, move the files back to the folder the game is reading, and they should show up again.

    If you find saves but they're not loading in-game, please post a screenshot of the contents of the folder they're in, as in, I'd like to see the files themselves.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Jeonmaok  Please go in-game and find the full file path to your user folder:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

Next, look for your old saves.  Check OneDrive first: your Sims 4 data may have been uploaded to OneDrive's version of Documents.  If you find the saves there, you can move them to the saves folder within the Sims 4 folder the game is reading.  You may also find Tray files and other user data you'd like to keep; move those files to the relevant folders within the Sims 4 folder as well.

If OneDrive doesn't contain your saves, you can search your computer instead.  Open a File Explorer window, click This PC in the left panel, and enter Slot_ in the search field in the upper-right corner.  If the search turns up any saves, select one and click the "Open file location" menu button, and you'll jump to wherever the saves (and possibly other Sims 4 files you'd like to keep) are located.  Here again, move the files back to the folder the game is reading, and they should show up again.

If you find saves but they're not loading in-game, please post a screenshot of the contents of the folder they're in, as in, I'd like to see the files themselves.

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