@poegrl6661 Yes, go ahead and update the driver. If that doesn't help, or you get an error when trying to install the driver, please post a new dxdiag.
Here is the dxdiag I ran.
I hope this helps someone find the problem/
I really appreciate any help!
@poegrl6661 Your dxdiag crashed three times while running, which isn't a good sign, and as a result, it's missing a lot of relevant information. So I can't look for most of the usual problems. The one obvious issue, other than the dxdiag crashes, is that the driver for your Nvidia graphics card is five years old.
Before updating the driver, please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
You can get the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/204771/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) option and check the box to perform a clean install. Restart again when you're done.
If you still can't play, please post a new dxdiag. Please also let me know whether you saw any errors when trying to install the graphics driver. One thing missing from the dxdiag is your build of Windows, and it's possible the driver is too new for that build. Hopefully the new dxdiag will clarify that point.
I ran the scans you mentioned and attached screenshots of the messages I was given.
Should I go ahead and update the driver?
I feel like that might be the problem.
@poegrl6661 Yes, go ahead and update the driver. If that doesn't help, or you get an error when trying to install the driver, please post a new dxdiag.
Installed the new driver, restarted my computer and tested the game out through the EA App.
It loaded up perfectly!!
Running as smooth as ever.
Thank you for all of your help!!
Community Manager
