Forum Discussion

poegrl6661's avatar
poegrl6661
3 years ago
Solved

Sims 4 Won't Run

Whenever I try starting the game (both through the EA app and the desktop shortcut) it starts, goes to a white screen with a blue loading symbol. The screen stays up for about a minute or less than c...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @poegrl6661  Yes, go ahead and update the driver.  If that doesn't help, or you get an error when trying to install the driver, please post a new dxdiag.

poegrl6661's avatar
poegrl6661
3 years ago

I ran the scans you mentioned and attached screenshots of the messages I was given. 

Should I go ahead and update the driver?

I feel like that might be the problem. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@poegrl6661  Yes, go ahead and update the driver.  If that doesn't help, or you get an error when trying to install the driver, please post a new dxdiag.

  • poegrl6661's avatar
    poegrl6661
    3 years ago

    Installed the new driver, restarted my computer and tested the game out through the EA App. 

    It loaded up perfectly!!

    Running as smooth as ever. 

    Thank you for all of your help!!

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,436 PostsLatest Activity: 2 hours ago