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Nunke1's avatar
Nunke1
Rising Rookie
1 year ago
Solved

Sims 4 won't start up, EA app restarts

The Sims 4 won't start anymore. The EA app just restarts and no error message gets shown. I don't get to see anything of the Sims 4 game trying to start up (no logo or whatsoever)

I've restarted, deleted & re-installed the EA app, deleted & reinstalled the game, both without and with expansion packs. I've tried the clean boot, moved the whole Sims 4 map to desktop, and added the Sims to exceptions for security. Also added -w at the end in the Target line for the game file. Nothing seems to work so far.


Does anyone have any other ideas? 

The following Critical Event gets logged: 
(App crash Exception Code: c0000005 Exception Offset: 0000000000033aca)

Source
The Sims™ 4

Summary
Stopped working

Date
‎5/‎10/‎2024 6:50 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.106.148.1030
Application Timestamp: 65fe1286
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.22621.3527
Fault Module Timestamp: 92b2df34
Exception Code: c0000005
Exception Offset: 0000000000033aca
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 0506
Additional Information 2: 0506e83216f9139b7f11a0a1d5e1c319
Additional Information 3: 9b0c
Additional Information 4: 9b0c85a3b7c08ca257b85268a8e0e597

Extra information about the problem
Bucket ID: 4ac94db4eb3c0987ac788597594bd1a2 (2051536515351957922)
  • Nunke1's avatar
    Nunke1
    1 year ago

    @crinrict I've deleted everything and fully factory reset the laptop. After reinstalling Sims 4, it started working again. Which I'm happy about, now I am able to play again. 

    Thank you very much for your help again!

9 Replies