@2yezk7avk6e8 Please boot into your computer's BIOS and look for a setting called CPU Turbo Boost or similar. If you find it, disable it, then test the game again. Additionally, if an XMP profile is enabled, disable it as well, which you can do with one click.
okay so i didn't see a turbo mode to turn off and i had xmp profile disabled and the sims lasted longer than it does but it still crashed. is it normal for the game to crash after 30 minutes or so? i think the game might not be able to play for extended periods of time
@2yezk7avk6e8 No, it's not normal. People on systems much weaker than yours can play for hours with no issues. Just to be thorough, please try the clean boot (described in post 7) again. If that doesn't help, try it again, except with your computer offline this time. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play. I realize this isn't a long-term solution, but it is a helpful test.
okay so bad news it's still crashing. is there anything else i can do?
@2yezk7avk6e8 I would look again for a turbo mode because I've heard from multiple other users that disabling it helps, and one of them said it was well-hidden and they couldn't find it initially. I'd try to find a guide for you myself, but your dxdiag only lists Asus as the motherboard manufacturer, not the exact model. So if you still can't find the setting, please list the model number and I'll do some googling.
my motherboard should be the asus tuf gaming z790-plus
@2yezk7avk6e8 The setting should absolutely be there since this board supports overclocking. You may also have ArmouryCrate installed (don't install it if it's not present), which could allow you to disable turbo mode to some extent. I don't use the software and wouldn't recommend it, but if it's already there, there's no harm in trying.
If that doesn't help, try updating your BIOS. I believe this is your board, but you really need to triple-check before trying to flash a new BIOS, as installing the wrong version can be catastrophic. Your version is 0411, whereas this lists 1663 as current.
Please note that among other details, there's a DDR4 version of the board as well as a DDR5 version.
The reason I suggest updating the BIOS is that Asus apparently started rolling out updates to address certain instability issues on the Z790 platform a few weeks ago. I don't know whether that applies to your specific issue, but it's worth trying anyway.
for some reason this computer sucks * and won't update the bios. the ez thing or whatever for asus doesn't show up, and the myasus thing just gives me the drivers and won't update it for me even though thats what its supposed to do. am i cooked
okay i think i did it but it was janky so theres no promises that the computer will live
ok and the game crashed <3
@2yezk7avk6e8 First of all, is the computer overall working properly? If the only problem is Sims 4, then that's at least a good sign that the BIOS update went well. I'd also like to see a new dxdiag.
ok sorry for the wait everything seems fine other than gta 5 also crashing but i did find out some new things about my crashes in the game. crashes take way longer in build mode than in live mode and the game never crashes when i'm in the gallery menu. here is the new dxdiag
@2yezk7avk6e8 Is Sims 4 currently crashing a lot? I do see two crashes, one of which looks like the same issue we've been discussing, but also a couple of BlueScreens and some generic Windows update errors. But the errors aren't timestamped, and the dxdiag only lists the most recent teh. So I can't tell how long an interval these errors represent or what other errors might have happened recently but were pushed off the list.
Additionally, are the BSODs happening while you're playing Sims 4 as well? If not, is there any pattern to their appearance, that is if you've noticed them happening at all? Sometimes they trigger during a shutdown and can get missed.
For the update errors, please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
okay after three people looking at my computer the possible solution has been found. it's possible my computer either got fried from a power outage even though i have a surge protector and messed up my motherboard, cpu, hard drive and power supply, or i have a faulty motherboard. my hard drive also failed a month or two ago and i had to get a new one. ill update when i get the new motherboard
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