sims 4 you do not reach the age requirement
Hi, I am definitely old enough to get Sims 4 but when I click download it says age requirement not met. Is anyone else having this problem? The free download offer ends soon so I really want to get i...
Forum Discussion
It seems that you have an underage account. This needs to be upgraded. Please see this: https://help.ea.com/en-us/help/account/aging-up-an-origin-account-to-an-adult-account/
- when will i get the automatic email about upgrading to an adult account as i tried logging back in and refreshing my emails.
Sorry. we can not help you with account issues. You need to contact support for that. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
Notice that some countries have other Age restrictions.
EA_MaiEA Staff
Hi everyone,
As @jpkarlsen explained, underage accounts might see this message. Even if you are not trying to get the game with an underage account, keep also in mind the age rating of the game in your country.
For example, the game is rated T (teen) in USA, 6+ in Germany, or 18+ in Russia. If you have questions around this, please, contact us through EA Help: https://help.ea.com. Please, don't post your age in here - this is a public forum.
Thanks,
-MaiEdited: @jpkarlsen you were fast! :eahigh_file:
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