Forum Discussion

Gdd_494's avatar
Gdd_494
7 years ago

sims 4 you do not reach the age requirement

Hi, I am definitely old enough to get Sims 4 but when I click download it says age requirement not met. Is anyone else having this problem? The free download offer ends soon so I really want to get i...
pc
shawnxruel's avatar
shawnxruel
7 years ago
when will i get the automatic email about upgrading to an adult account as i tried logging back in and refreshing my emails.
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
7 years ago

Hi everyone,

As @jpkarlsen explained, underage accounts might see this message. Even if you are not trying to get the game with an underage account, keep also in mind the age rating of the game in your country.

For example, the game is rated T (teen) in USA, 6+ in Germany, or 18+ in Russia. If you have questions around this, please, contact us through EA Help: https://help.ea.com. Please, don't post your age in here - this is a public forum.

Thanks,
-Mai

Edited: @jpkarlsen you were fast! :eahigh_file:

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