We usually try to stick to one helper per thread because multiple helpers can confuse things :D
Anyways, I've updated my save upload instructions with pictures in this thread: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/4568799#M13387
You can right-click on the pictures in the thread and choose: Open picture in new tab (or something along these line, mines in German) to see a bigger picture.
In your case, please zip the TRAY folder instead of the SAVES one. It's the same procedure but you need to right click on the tray folder, not saves.
Let me know if you have any troubles. Maybe you have someone in your household that could even help you out.