Forum Discussion

esnika's avatar
esnika
10 months ago

Sims 4

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.207.1020 DX11 ...
pc
crinrict's avatar
crinrict
Hero+
10 months ago
@esnika Going to move this to the tech forum for better troubleshooting help.

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    10 months ago

    @esnika 

    Your laptop only barely meets minimum requirements of the game. Make sure graphics is set to low and that laptop mode is enabled. You also need to run Windows Update to get the correct graphics driver.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @esnika  Please install the newest graphics driver Acer provides for your laptop.  You can find it here:

    https://www.acer.com/us-en/support/product-support/SF114-32/downloads

    It's dated February 2021, so it may or may not be compatible with Sims 4, but it's easy to update from here.  And it's usually best to try the manufacturer-provided driver first, then update if necessary, rather than the other way around.

    Restart your computer after installing the driver and before trying to play.

    • esnika's avatar
      esnika
      10 months ago

      Yeah it’s on low graphics and laptop mode. I can’t download from the site you sent but maybe I picked the wrong download? I should probably just buy a better laptop lol 

      Thanks anyway!!

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        10 months ago

        @esnika  The site I linked is for your model of laptop, so it should work.  Having said that, yes, this laptop is always going to struggle with Sims 4 no matter what you do.

        If you'd like help picking out a new computer, feel free to ask, whether it's a second opinion on something you like, specific suggestions for options within your budget, or a general idea of what components to look for.

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