sims 4

Having issues with resume play on Sims 4. When I go to resume play it will not load just gets stuck on the Sims 4 logo (spinning diamond). Also when I travel (and try to go home) or change my sim (then try and go back to game) while in play it gets stuck on logo. I am running windows 11. I have tried removing the sims 4 folder from documents and putting on my desktop (multiple times) I have also deleted and reinstalled the Sims 4. Not sure what else to do. Can someone please help 🙂