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Emelia91's avatar
Emelia91
7 years ago

Sims and Households aren't saving to my library properly

My sims and households aren't saving to the library properly, or uploading to my gallery. I follow the usual steps to save them to my library or upload to my gallery and it says it worked, but they d...
pc
Emelia91's avatar
Emelia91
7 years ago

 I previously used CC but when I encountered this issue I removed it. The issue still showed up and is still happening. I can see earlier content, but not my most recent from the past week or so. 

crinrict's avatar
crinrict
Hero+
7 years ago

Hi @Emelia91  and @Pastaaaa17 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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