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Dislimited's avatar
Dislimited
9 months ago

Sims Cannot Socially Interact or Follow Commands

Game Version: 1.108.349.1020 Just reinstalled a brand new version of the Sims 4 with a nuked user folder and no mods/custom content to confirm that all the issues I have are with the base game. In i...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

@Dislimited  Are you downloading any sims or lots from the Gallery (or using your own Library content, if you saved any)?  If so, please try another new save, this time without any added content at all.  Even if you didn't use any outside content, please test again in one of the base game worlds just to be absolutely sure this isn't world-specific.

If you still see the same issues, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Dislimited's avatar
    Dislimited
    9 months ago

    No, I didn't interact with the Gallery for any of my tests. I reinstalled the game with a brand new user folder and created a random sim from the game's tutorial. The interaction and command issues occur in all worlds, both from base game and DLC. I just tested again in Willow Creek and Oasis Springs to make sure. I'm using an i9 processor with an RTX 3070, so I know I can run the game just fine. DxDiag file is attached.

    Edit: Just an update, figured any extra info helps. I noticed that while I can execute simple commands like making sims walk to a different spot, the command doesn't disappear from queue. If I reset the sim using cheats, they teleport back to where they started. So I suspect the walk command is only working visually, not mechanically.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      9 months ago

      @Dislimited  Some of the errors in your dxdiag are generic Windows issues, so please run a couple of basic checks of your Windows system files:

      • Hit Windows key-X
      • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
      • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
      • The system will start validating soon. If it throws an error, please list it here
      • After it reaches 100%, hit Windows key-X again
      • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
      • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
      • Post the message you receive here

      Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

      If that alone doesn't help, please try playing in a clean boot:

      https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

      The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

      When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

      Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

      • Dislimited's avatar
        Dislimited
        8 months ago

        sfc /scannow result attached.

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