Forum Discussion

5 years ago

Sims cant be found anymore and ive tried everything

Okay so i have the game on disk and it disappeared on my Laptop and the product code isn't working as in trying to reinstall the game again and im getting really upset and frustrated that i wont be a...

ChantelleOBrien

5 years ago

@crinrict its not in my origin account anymore

crinrict

Hero+

5 years ago

Hi @ChantelleOBrien

then you need to contact support but do make sure you logged in with the same email address you have registered the game in the first place.

Game advisors can be found through live chat or call-back

Click on this this link for fast finding https://help.ea.com/en/contact-us/

In Details here: How to contact a Game Advisor

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,737 PostsLatest Activity: 2 hours ago

Community Highlights

[READ FIRST] Important Threads and Known Issues
crinrict
Hero+
6 years ago
pc
DirectX 11 (DX11) for The Sims 4 - A Step-by-Step Guide
EA_Cade
Community Manager
2 years ago
pc
DirectX 11 Technical Issues and Feedback Thread
EA_Cade
Community Manager
12 months ago
pc

Recent Discussions

umm how do i fix a black pixilated screen after new update?
2 hours ago
kendradawn102744
Unable to play a lot, it returns me to the worlds menu
2 hours ago
Jgcy3107
Black screen after DX11 update on low spec Intel PC(integrated graphics)
3 hours ago
SANAEMIKUTAN
Game Glitches and Crashes
4 hours ago
littlemisssimple
cant pay rent in the for rent expansion pack
4 hours ago
gl0riapie