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bigwhiskey74's avatar
bigwhiskey74
6 years ago

Sims can't travel

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%) 
What expansions, game packs, and stuff packs do you have installed? Cats and Dogs, City Living, Get Famous, Get to work, Get Together, Seasons, Dine out, Jungle Adventure, Outdoor Retreat, Parenthood, Realm of magic, Spa Day, Strangerville, Vampires, Backyard stuff, Kid's room stuff, Laundry day stuff, My first pet stuff, Spooky stuff, Toddler stuff, Vintage glamour stuff.
Steps: How can we find the bug ourselves? Have a sim try to travel or edit sims in cas
What happens when the bug occurs? Whenever my sims try to travel from one lot to another I get  error code 111:ea9d6856:da505aef and it tells me to relaunch the game. When I relaunch the game I continue to get the same error code, I can't play any household and trying to enter a household causes the error code. The only way to play is to restore an older save file but then as soon as my sims try to travel or I edit them in cas I get the error code again.
What do you expect to see? The issue to stop and for my sims top be able to travel/ be edited in cas
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

pc

1 Reply

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @bigwhiskey74

    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sim.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7, Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.

    The last step - delete The Sims4 old folder.
    Your saves and library will be not changed or damaged

    I don't work for EA

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