Forum Discussion

Anonymous

8 years ago

Solved

Sims Crashing And Freezing during gameplay

Hi Everyone, Im only starting to like The Sims 4 but what tge problem is is that i dont have my ctedit card and make me buy a DVD game with the Sims 4 installer..... At first installing the base ga...

jpkarlsen
8 years ago
As you probably noticed there is not enough room in a message for the entire DxDiag.
In the future please follow the instructions on how to attach a file.
However there was enough of it that I can see that your Graphics drivers are years out of date. Please visit AMD an get the latest drivers. This will probably fix your problem.

Hero (Retired)

8 years ago

Please post a DxDiag:

Anonymous
8 years ago
Spoiler
------------------
System Information
------------------
Time of this report: 11/26/2017, 19:18:28
       Machine name: PC10
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
           Language: English (Regional Setting: English)
System Manufacturer: MSI
       System Model: MS-7721
               BIOS: BIOS Date: 01/15/13 16:20:25 Ver: 04.06.05
          Processor: AMD A4-5300 APU with Radeon(tm) HD Graphics     (2 CPUs), ~3.4GHz
             Memory: 4096MB RAM
Available OS Memory: 4050MB RAM
          Page File: 2167MB used, 5930MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 6570
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6759)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6759&SUBSYS_23081787&REV_00
     Display Memory: 3808 MB
   Dedicated Memory: 2039 MB
      Shared Memory: 1768 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: Philips 196VL
         Monitor Id: PHLC07F
        Native Mode: 1366 x 768(p) (59.790Hz)
        Output Type: HD15
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1280 (English)
     Driver Version: 14.100.0.0
        DDI Version: 10.1
       Driver Model: WDDM 1.1
Driver Attributes: Final Retail
   Driver Date/Size: 4/18/2014 10:42:54, 1343272 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2419-11CF-3771-0203BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x6759
          SubSys ID: 0x23081787
        Revision ID: 0x0000
Driver Strong Name: oem8.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:14.100.0.0😛ci\ven_1002&dev_6759
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (3- USB Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: USB\VID_1B3F&PID_2008&REV_0100&MI_00
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: USBAUDIO.sys
         Driver Version: 6.01.7600.16385 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/14/2009 08:06:32, 109568 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (3- USB Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
            Driver Name: USBAUDIO.sys
         Driver Version: 6.01.7600.16385 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/14/2009 08:06:32, 109568 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Microphone (DroidCam Virtual Audio)
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: droidcam.sys
         Driver Version: 1.00.0000.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 5/24/2015 13:35:08, 33592 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Microphone (2- DroidCam Virtual Audio)
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: droidcam.sys
         Driver Version: 1.00.0000.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 5/24/2015 13:35:08, 33592 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: USB Audio Device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1B3F, 0x2008
        FF Driver: n/a

      Device Name: Wireless Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x248A, 0x8366
        FF Driver: n/a

      Device Name: Wireless Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x248A, 0x8366
        FF Driver: n/a

      Device Name: Wireless Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x248A, 0x8366
        FF Driver: n/a

      Device Name: Monect Hid Device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0xBEEF, 0xFEED
        FF Driver: n/a

      Device Name: Monect Hid Device
         Attached: 1
    Controller ID: 0x11
Vendor/Product ID: 0xBEEF, 0xFEED
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1022, 0x7807
| Matching Device ID: usb\root_hub
| Service: usbhub
|
+-+ USB Input Device
| | Vendor/Product ID: 0x248A, 0x8366
| | Location: Port_#0002.Hub_#0003
| | Matching Device ID: generic_hid_device
| | Service: HidUsb
| |
| +-+ HID-compliant device
| | | Vendor/Product ID: 0x248A, 0x8366
| | | Matching Device ID: hid_device
| | |
| +-+ HID-compliant device
| | | Vendor/Product ID: 0x248A, 0x8366
| | | Matching Device ID: hid_device
| | |
| +-+ HID-compliant consumer control device
| | | Vendor/Product ID: 0x248A, 0x8366
| | | Matching Device ID: hid_device_up:000c_u:0001
| | |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x248A, 0x8366
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ HID Keyboard Device
| Vendor/Product ID: 0xBEEF, 0xFEED
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| OEMData: 23 00 88 11 10 00 00 00
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0xBEEF, 0xFEED
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| OEMData: 23 00 88 11 10 00 00 00
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
Free Space: 22.2 GB
Total Space: 79.9 GB
File System: NTFS
      Model: Hitachi HDS721050CLA660 SATA Disk Device

      Drive: D:
Free Space: 112.9 GB
Total Space: 190.0 GB
File System: NTFS
      Model: Hitachi HDS721050CLA660 SATA Disk Device

      Drive: E:
Free Space: 20.1 GB
Total Space: 206.9 GB
File System: NTFS
      Model: Hitachi HDS721050CLA660 SATA Disk Device

--------------
System Devices
--------------
     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&0&A4
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_77211462&REV_11\3&267A616A&0&B0
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&267A616A&0&C5
   Driver: n/a

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_77211462&REV_11\3&267A616A&0&A3
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_77211462&REV_11\3&267A616A&0&98
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&267A616A&0&C4
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_D7211462&REV_01\3&267A616A&0&A2
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_77211462&REV_11\3&267A616A&0&90
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&267A616A&0&C3
   Driver: n/a

     Name: AMD SMBus
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_77211462&REV_14\3&267A616A&0&A0
   Driver: n/a

     Name: AMD SATA Controller
Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_77211462&REV_40\3&267A616A&0&88
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&267A616A&0&C2
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7809&SUBSYS_77211462&REV_11\3&267A616A&0&A5
   Driver: n/a

     Name: AMD IOMMUv2 Driver(TN)
Device ID: PCI\VEN_1022&DEV_1419&SUBSYS_14191022&REV_00\3&267A616A&0&02
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&267A616A&0&C1
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_77211462&REV_11\3&267A616A&0&B2
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_1414&SUBSYS_77211462&REV_00\3&267A616A&0&20
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&267A616A&0&C0
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_77211462&REV_11\3&267A616A&0&9A
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_1412&SUBSYS_77211462&REV_00\3&267A616A&0&10
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA90&SUBSYS_AA901787&REV_00\4&258D69F9&0&0110
   Driver: n/a

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_77211462&REV_06\4&383E685E&0&0020
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_77211462&REV_11\3&267A616A&0&92
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_14101022&REV_00\3&267A616A&0&00
   Driver: n/a

     Name: AMD Radeon HD 6570
Device ID: PCI\VEN_1002&DEV_6759&SUBSYS_23081787&REV_00\4&258D69F9&0&0010
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16385
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16385
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16385
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
DivX for Blizzard Decoder Filter,0x00800000,1,1,blizzard.ax,5.00.0002.0000
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16385
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16385
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16385
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16385
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16385
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16385
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16385
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16385
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16385
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16385
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16385
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16385
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16385
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16385

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16385
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7600.16385

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
PCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16385
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16385

Audio Capture Sources:
Microphone (3- USB Audio Device,0x00200000,0,0,qcap.dll,6.06.7600.16385
Microphone (2- DroidCam Virtual,0x00200000,0,0,qcap.dll,6.06.7600.16385
Microphone (DroidCam Virtual Au,0x00200000,0,0,qcap.dll,6.06.7600.16385

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16385
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16385

WDM Streaming Capture Devices:
DroidCam Source 3,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
DroidCam Audio,0x00200000,2,2,ksproxy.ax,6.01.7600.16385
DroidCam Source 3,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
DroidCam Audio,0x00200000,2,2,ksproxy.ax,6.01.7600.16385
USB Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7600.16385

WDM Streaming Rendering Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
USB Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7600.16385

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16385

Video Capture Sources:
DroidCam Source 3,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
DroidCam Source 3,0x00200000,1,2,ksproxy.ax,6.01.7600.16385
DroidCam Source 1,0x00600000,0,1,DroidCam.dll,
DroidCam Source 2,0x00200000,0,1,DroidCamFilter.ax,
DroidCam Source Mini (240p),0x00200000,0,1,DroidCamFilter240p.ax,

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

WDM Streaming TV Tuners:
DroidCam Source 3,0x00000000,0,0,,
DroidCam Source 3,0x00000000,0,0,,

WDM Streaming Crossbars:
DroidCam Source 3,0x00000000,0,0,,
DroidCam Source 3,0x00000000,0,0,,

WDM Streaming TV Audio:
DroidCam Source 3,0x00000000,0,0,,
DroidCam Source 3,0x00000000,0,0,,

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Audio Renderers:
Speakers (3- USB Audio Device),0x00200000,1,0,quartz.dll,6.06.7600.16385
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16385
DirectSound: Speakers (3- USB Audio Device),0x00200000,1,0,quartz.dll,6.06.7600.16385

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

this is my DXdiag
- jpkarlsen
  Hero (Retired)
  8 years ago
  As you probably noticed there is not enough room in a message for the entire DxDiag.
  In the future please follow the instructions on how to attach a file.
  However there was enough of it that I can see that your Graphics drivers are years out of date. Please visit AMD an get the latest drivers. This will probably fix your problem.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,537 PostsLatest Activity: 3 hours ago

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