Sims Delivery Error Code: 00000008:0000000000000000

I only have the Sims 4 and the Christmas pack installed. I am running the game through steam on pc with windows 11. When I first downloaded the game the sims deliveries worked fine but now they are not installing. I get an error code Sims Delivery Error Code: 00000008:0000000000000000. I have tried to fix it with no luck. I even tried reinstalling the game. Does anyone know how to fix this?

puzzlezaddict
4 years ago
@camarobabeplayer Please set exceptions for TS4_x64.exe and Origin.exe or EADesktop.exe (whichever app you use) within Windows Defender's Controlled Folder Access:

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

37 Replies

firequeen76
Seasoned Vanguard
2 years ago
My game is on a desktop. I can’t move that to someone else’s place. Andif I borrowed a laptop, perhaps could I just download it and then test it someplace else?

It’s not really something I could do though like long-term. But I agree it would be good to test. I just not sure if it’s a reliable test because I feel like it might be my computer and probably not the game. Unless it is just the game.

I mean it was working until I downloaded the two kits and then it stopped so something changed then.
I will keep trying to work on an alternate connection for my game. I appreciate the advice and all this support. It’s really cool thanks so much
puzzlezaddict
Hero+
2 years ago
@firequeen76 It could still be the connection if the phone hotspot was too slow or somehow has the same issue (unlikely but not impossible). I would say though that testing on a different device, especially one you're borrowing that hasn't had the game installed before, would be useful, that is if it's possible. You could test a laptop on your home network, and if it works, the desktop itself is the issue. If it doesn't, you'd want to test the laptop on a different network just in case this problem is related to your EA account.
firequeen76
Seasoned Vanguard
2 years ago
@puzzlezaddict I am trying to test it on a laptop, but it has not been easy. My brother uses his all the time. I will work on it. I appreciate your help.
firequeen76
Seasoned Vanguard
2 years ago
@puzzlezaddict I just wanted to update you. I tried to connect my computer to two different hot spots on two different phone networks and it did not work. I made a new post as I couldn't find this one when I looked on my phone. I found it in my profile on my computer so I wanted to answer your last question. It has been three months and I still can't get on the gallery.

I have been trying to turn off my antivirus and still no gallery access. And I still get the error code for sims delivery.
puzzlezaddict
Hero+
2 years ago
@firequeen76 Thanks for the update. Since the suggestions in this thread didn't help, I can only think of this:

https://answers.ea.com/t5/PC/SDX-error-white-sim-portraits-corrupted-save-etc/m-p/13280685

Otherwise, please continue with your new thread here:

https://answers.ea.com/t5/The-Gallery/Still-can-t-access-the-gallery-and-it-s-been-three-months/m-p/14025684
firequeen76
Seasoned Vanguard
2 years ago
@puzzlezaddict Thank you for your help. I was able to follow the instructions..I am still getting the error message. I had it on to see if it would come up. Anyhow I appreciate your help. I will refer to the new thread. Thanks
firequeen76
Seasoned Vanguard
2 years ago
@puzzlezaddict I wanted to let you know that I can get on the gallery now. After the update today I had access once I got back in the game. I appreciate so much all you did to help me. Thanks so much.