Hello, so whenever I log into Sims, it freezes and when I close my computer and open it again, the scene changes, if I touch screen a button on the game it doesnt do anything but when I close my computer, it turns to whatever I touched. I have tried renaming my files, moving it, repairing the game, uninstalling, and even clearing caches that might affect it, what else can I do?
39j1701tdgs7 Are you saying that the game freezes, and then you close your laptop lid and open it again? Doing so isn't going to fix anything, so let's put aside what happens afterwards. If you were actually describing something else entirely, let me know what it is.
For the freezing, when you say you renamed your files, do you mean the Sims 4 user folder in Documents > Electronic Arts? If you haven't already, please try that now, or just move the folder elsewhere.
If that doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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