Forum Discussion
kreatora
6 years agoHero (Retired)
@whydoihavetotho1
You probably never "cleaned" the game folder and never replaced old files with new ones. For now, delete localthumbcache.package file and all folders with the word "cache" in the name. The game will recreate them but without saved errors.
Next, fix the game in Origin.
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
If the problem persists, you need to do a factory reset of the whole game folder.
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
If the problem doesn't disappear, only then you will be 100% sure that to find the reason for this, you need to check your computer.
However, when a computer has a problem it has it constantly. Rather, it does not recover suddenly after a week.
I don't work for EA
You probably never "cleaned" the game folder and never replaced old files with new ones. For now, delete localthumbcache.package file and all folders with the word "cache" in the name. The game will recreate them but without saved errors.
Next, fix the game in Origin.
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
If the problem persists, you need to do a factory reset of the whole game folder.
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
If the problem doesn't disappear, only then you will be 100% sure that to find the reason for this, you need to check your computer.
However, when a computer has a problem it has it constantly. Rather, it does not recover suddenly after a week.
I don't work for EA
6 years ago
thank you! i will do this as soon as i can. i did not know you had to do this, but it does make sense!
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