sims stand around
So lately whenever I create a new sim and move them into a house they just stand around. Autonomy is on full, I don't play with mod's or any creator content. If I switch to any old house holds I don...
Forum Discussion
@Juairea727 Try disabling Game Mode and Game Bar, both under Windows Settings > Gaming. This should address the second issue, at least.
The first error points to a component of Windows that deals with text and other keyboard input. Since this is part of Windows, please run a couple of basic checks of your system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Try again to play, this time in a new save, and let me know how it runs. If the new save is fine, test the old save again.
I disabled Game Mode and Game Bar
Ran the 1st part and came up clean
The 2nd part is:
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
Restarted and everything is up to date. They are still standing around..
@Juairea727 Please try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account or any email. You'll be able to launch the game without reinstalling anything, but your saves and other user data won't be available. That's fine for the purposes of this test and can be addressed later.
If the sims won't do what you tell them in the new account, please look for a lastexception file in Documents > Electronic Arts > The Sims 4. If you see one, open it with Notepad, delete its first line, and attacn it to a reply here.
I'm so tired of trying all these things. I gave up and uninstalled the game, I deleted everything related to The Sims off the pc and did a fresh download and it's still doing it. I'm just going to consider the game broken.
@Juairea727 If you don't want to troubleshoot anymore, that's okay. But if you would like to keep trying, now or later, I'm not out of ideas yet. The next step would be to try in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Any time you want to pick this up again, feel free to come back with the results, and we can go from there. If it's been more than about two weeks though, please also post a new dxdiag.
Community Highlights
- EA_Cade11 months ago
Community Manager
