@fvf6tr753oi9 First of all, your dxdiag shows a few Windows errors, including with updates, so it's a good idea to clean those up. Start with a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Once you've done that, update your graphics driver, which is from 2020. You can get the newest one from Intel here:
https://www.intel.com/content/www/us/en/products/sku/122589/intel-core-i78550u-processor-8m-cache-up-to-4-00-ghz/downloads.html
You'll want the standard driver, dated May 22, rather than the newer beta driver. Run the installer as an admin: right-click on the download and select "Run as administrator." Restart your computer after installing and before trying to play.
The above is basic maintenance and worth doing even without any trouble with Sims 4, but I can't say from your dxdiag that the problems flagged in your dxdiag have anything to do with your in-game issues. If you don't notice any improvement after doing the above, please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop; the game will spawn a new folder the next time it loads. Don't add anything to it yet; just start a new save and let me know how it runs in comparison to your current save. Test in one of the base game worlds.
