Forum Discussion
@delaney75 The dxdiag crashed while running multiple times, and the report is missing a lot of info. This could be a fluke in theory, but there are also a few Windows errors listed at the end. So I would suggest going straight to a repair install, rather than trying the intermediate steps first. This is the cleanest version of Windows you can get without wiping your computer.
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/
This shouldn't delete your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.
Once you've run the repair install, please try again to play, and if you can't, please provide a new dxdiag. Some of the missing information could be critical.
Please also link the HP download page for your computer. Go here:
https://support.hp.com/us-en/drivers/desktops
Enter your serial number, choose your OS (just Windows 11 is fine) if asked, and you'll land on the driver download page. Please link it here. That page doesn't contain any information about your own computer, just the overall model.
Live mode refers to when sims are walking around doing stuff, as opposed to Create a Sim or Build/Buy mode.