Forum Discussion

6 years ago

Solved

Sims4 doesn't even exist on Origin

I have serious issues trying to use Sims4 on Origin. I have E Play subscription, and till today everything was working OK, but today the same won't even give me options to play it, DL it or even go in settings...it's as if the game doesn't exist. When I tried to start it by clicking on desktop icon it told me that game isn't installed and I should dl it or try to relaunch it..this is ABSURD because the game was on my pc. :/

I tried reinstalling Origin and all games I had from it, but it still didn't change the option in my library as if the game doesn't even exist on Origin app...in other words, it's completely BROKEN ☹️ I even tried removing it from library and adding it again so the dl starts by itself, it didn't work.

Please help me because I honestly don't know how to fix it. As I said I've tried reinstalling everything and also even deleting registry..nothing worked ☹️

AlisaSweets
6 years ago
@puzzlezaddict Hy guys. It was so late here after this was finally solved that I went to sleep.
Anyway, yes I saw the chat option later on and contacted them. On first round it didn't help because they thought at first that it was issue with syncing so I did all those steps for clearing cache which didn't solved anything.
But second time this guy Evan helped out and found the issue. He said that issue was that some different version, my guess steam version because I first tried that subscription, was overlapping with current and with that blocked my account from downloading or even using the game. When I first tried sims I actually first used steam subscription but steam+origin apps were making my pc very laggy and games even crashed on me so I decided to just use Origin and its subscription this time. It seems that something(that's only my guess tho) was left on my account which caused these issues. What I wish is that I could remove those games from steam off the list but there's no such option.
Anyway, long story short, he fixed it and it's working fine now 🙂
Also thank you all here for helping me.

14 Replies

AlisaSweets
6 years ago
@Sashas0nic Ok. Good night ^^"
I'm GMT+1 so still not so late here. I'll try to contact them, gonna search their site to see if there's some other way so we'll see tomorrow.
GN 😉
puzzlezaddict
Hero+
6 years ago
@AlisaSweets You should be able to access live chat in the language/country of your choice, just by changing the location listed in the upper right corner of the browser window. If it's not working, try a different browser.

By the way, do you use a VPN, and if so, have you tried disabling it? Does your computer have wifi, and if so, have you tried using your phone as a mobile hotspot? (Make sure it's using data, not your home network.) I'm not suggesting this is a permanent solution, but it's a good way to test whether the issue is your connection, ISP, or router, rather than your computer.
AlisaSweets
6 years ago
@puzzlezaddict Hy guys. It was so late here after this was finally solved that I went to sleep.
Anyway, yes I saw the chat option later on and contacted them. On first round it didn't help because they thought at first that it was issue with syncing so I did all those steps for clearing cache which didn't solved anything.
But second time this guy Evan helped out and found the issue. He said that issue was that some different version, my guess steam version because I first tried that subscription, was overlapping with current and with that blocked my account from downloading or even using the game. When I first tried sims I actually first used steam subscription but steam+origin apps were making my pc very laggy and games even crashed on me so I decided to just use Origin and its subscription this time. It seems that something(that's only my guess tho) was left on my account which caused these issues. What I wish is that I could remove those games from steam off the list but there's no such option.
Anyway, long story short, he fixed it and it's working fine now 🙂
Also thank you all here for helping me.
AlisaSweets
6 years ago
@puzzlezaddict Oh and I don't use VPN, never liked that stuff tbh😅