Forum Discussion
crinrict
10 years agoHero+
The Internet security should be active but the scan running might be interfering.
Make sure the active scan is finished, then play the game. It's ok if the virus program is active in the background, just not actively scanning. Scanning is not a process that happens all the time.
Anonymous
10 years agoOh, I thought you meant running the virus scan in the background. Even when it is not actively scanning the screen goes back to desktop. No one else is experiencing this. Maybe it is Windows 10? Thank you so much for taking the time to help me troubleshoot this.
- crinrict10 years agoHero+
Try a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ to see if the issue goes away.
This is to find out if it's something in the background.