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katiewhee's avatar
katiewhee
3 years ago
Solved

Sims4 Won't Launch in EA App

I can't get the actual game to launch. 

When I click on play, it will minimize the EA app and my screen will turn white like it's going to launch, but then the white screen goes away and the EA app pops back up. I don't get any sort of message that it failed, it just stops launching.

I've restarted my computer, I've ended the app and background stuff with the task manager, I've run as admin from the file explorer, I've uninstalled my antivirus software because I saw that as a suggestion on a different thread.

The only other thing I can think to try is uninstalling the game completely, but I just want to make sure there's nothing else I can try before doing that as it takes hours and hours and hours to redownload all the dlc.

Thanks!

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @katiewhee  Your dxdiag makes the issue clear: Sims 4 is crashing because of the Nvidia driver, which in turn is quite old.  So first, please install the newest driver available from Nvidia:

    https://www.nvidia.com/Download/driverResults.aspx/205468/en-us/

    Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install option, and check the box to perform a clean install.  Restart when you're done.

    Second, please connect your monitor to the graphics card, not the motherboard as is the current setup.  The 1030 has an HDMI port, so you won't need to change cables.  I like to borrow this diagram from someone else:

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Adasakura123  If the EA App isn't loading properly, that's the first problem to address and could easily explain why Sims 4 doesn't work.  I'm surprised that Revo wouldn't recognize the App at all.  Does it see anything with the EA logo?

    If not, try downloading a fresh copy of the App installer and running it.  The installer should tell you that you already have a copy of the App installed and offer to repair it.  Say yes, then see whether the App loads properly.  I'd personally remove it with Revo at that point just to be thorough, but there's no harm in trying to play if the App does load as normal.

  • Adasakura123's avatar
    Adasakura123
    2 years ago

    To answer your recent reply, No, I do not even see the EA logo in revo uninstall as well and yes so I downloaded and installed another EA app  again and it says I already have it and asks to launch the game or repair. I clicked repair and still nothing happens. Btw I had done it many times before as well. Since I couldn't find to uninstall EA anywhere else (there is probably a way idk) I just went to it's file location and delete every EA related stuffs. But still when I reinstalled it again, still says I already have it and asks to launch or repair again. I've clicked both before and none work for me. 

    Also, im a little curious. is there anything you'd like to say regarding the scan and dxdiag I've showed in the previous reply? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Adasakura123  Try using Piriform's CCleaner (the free version is fine here too) to remove all traces of the EA App instead.  I don't know whether it will be more effective than Revo, but it's easy enough to try.

    If that doesn't help, please let me know what antivirus you use.

    Your dxdiag shows a number of generic Windows errors that would hopefully have been cleared up when you ran DISM and sfc.  There's nothing that explains or references the EA App issue.  The message sfc showed you is fine, it means sfc did its job and there shouldn't be a need for any further intervention.  That's not always the case; I'm just saying the message is that the issues found have been resolved.

  • Adasakura123's avatar
    Adasakura123
    2 years ago

    And still no, i cannot find EA app to uninstall even on Ccleaner. and I have AVG Antivirus free is on which just popped up after downloading cCleaner.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Adasakura123  Do you see the EA App, or anything with the EA logo, under Windows Settings > Apps?  Please let me know.  If you've deleted the App folders from your computer, try repairing the App install, as you did before, then look again.

    Please also post a screenshot of what you see inside this folder:

    C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

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