Forum Discussion
@sfalco12 Is this true of all worlds, at least those where it snows? Is it true in a new save as well?
If this happens in a new save, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also post a screenshot of your graphics settings. You can put the game in windowed mode, then click Windows key-shift-S and drag your cursor over the section of screen you want to capture. Open Paint and crtl-V to paste the image.
Hello,
yes this is true of all worlds where I would expect snow and still happened in a new save. Repairing the game didn't work.
Please find dxdiag & graphics settings attached.
Thank you
- puzzlezaddict5 years agoHero+
@sfalco12 Try playing in fullscreen and windowed fullscreen modes, to see whether it makes a difference.
If that doesn't help, try disabling fullscreen optimization for Sims 4. Right-click on TS4_x64.exe or its shortcut and select Properties > Compatibility, then check the box to disable fullscreen optimization, and Apply. If it makes things worse, you can always undo it in the same way.
Someone else with the same issue solved it by updating their graphics driver, although yours is new enough so I wouldn't expect it to be the issue. Still, if the other steps don't help, it's worth updating the driver, or uninstalling and reinstalling it if it's already the newest version. Please go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose your operating system if necessary, and you'll land on the driver download page for your laptop. Please link it here, so I can take a look at the available drivers. The download page doesn't have any information about your own computer, just the overall model.
- 5 years ago
hello,
please find link below
trying fullscreen or windowed fullscreen modes didn't work and neither did disabling fullscreen optimization.
It seems aswell now that my sims clock is massively out of synch and sims are going to school when it is 10pm
- puzzlezaddict5 years agoHero+
@sfalco12 The time clock being out of sync isn't supposed to happen anymore, but once it does, it's difficult to fix. So if you have a backup version of your save to revert to, that would be the easiest option.
https://sims4.crinrict.com/eng/2014/09/save-games/#wiederherstellen
For the Nvidia graphics driver, try doing a clean uninstall of the current one and installing the newest version for your laptop, dated May 22. Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3403
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the snow shows up again. Please test in a new save, just to keep things simple.