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Blep_Kitty's avatar
5 years ago

Snowy Escape Food Vending Machine Purchase Crash

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Occasionally (10% - 49%)
What is your current game version number? 1.68.156.1020 (this version number is after a fix patch was installed on 8/17/20)
What expansions, game packs, and stuff packs do you have installed? Everything except for Moschino and Tiny Living.
Steps: How can we find the bug ourselves? Visit MT. KOMOREBI park area and next to a food booth is a cold food vending machine. Make a purchase from the machine.
What happens when the bug occurs? Made a purchase from cold food vending machine and and error populated indicating The instruction at 0x00007FF9929V13AD referenced memory at 0x0000000000000418. The memory could not be written.
What do you expect to see? I expected items to be purchased and added to inventory.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After purchasing and installing Snowy Escape.

I was making a vending machine purchase while on vacation when I received the below memory could not be written error before the whole game crashed.  I've included the crash, config, and user setting files.  

1 Reply

  • @Blep_Kitty Moving this to tech for troubleshooting

    Unfortunately, none of the files you provided uploaded properly. Could you upload those again and also include your dxDiag

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