(Solved) Sims 4 - Packs downloaded, but coming up as unavailable within the game
@arcadekitten Yup, unfortunately HP doesn't offer any newer graphics or audio drivers for your computer than what you already have installed. You can still update through Windows though. Hit Windows key-X, choose the Device Manager, expand the display adapters section, click on your graphics chip (Intel HD 620), and click the black and green Update button at the top of the window. If anything installs, restart your computer, then repeat the process for all of the entries in the audio and sound tabs. Restart again, then try to play.
Even if nothing installs, it won't harm your computer to run Sims 4; it's just that your dxdiag contains a few errors related to the audio driver, and it and the graphics driver are three years old now (and often bundled together, hence the need to try to update each one). It's possible that changing the AVG settins will be enough, but if not, disable AVG, run another repair, and reenable it.
