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PrettyNiggette's avatar
3 years ago

Someon help sims4 wont launch from origin

I Have tried everything, i downloaded my sims 4 from origin on an old gateway laptop, at first my origin wouldn't download was showing a "api error" i then downloaded visual++ 86 and was able to get origin, i then downloaded sim 4 thinking everything was fine, once i pressed play it loaded for 2 second and went back to the origin page and i haven't been able to play the game at all, help!!

Edit By Crinrict: Removed all-caps from title

1 Reply

  • @PrettyNiggette  Please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

    If your computer runs Windows 7, please also look for related entries in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  For any recent errors that mention Origin or Sims 4, or any that happened at the exact time as you tried to launch the game, right-click on the entry and select "view technical details," then copy the info and paste it into a reply.  You don't need to list identical errors, just one of each type.