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196819982304's avatar
196819982304
4 years ago
Solved

Squished-Faced Sims

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.72.28.1030 What ex...
pc
  • 196819982304's avatar
    196819982304
    4 years ago

    Hi, I finally took the time to actually try and get this working... I completely ignored it due to spring break. Earlier today I tried resetting my game like you suggested, however, It didn't fix the issue I was having. This computer is only 4 years old, and it's starting to degrade in quality this past year. I'm not as much worried about the game now as I'm thinking I might need to buy a new PC. I guess we'll see how that goes..

    Thank you for your time. Unless you have another suggestion, I don't think I'll need anymore help with this topic.

crinrict's avatar
crinrict
Hero+
4 years ago
@196819982304 Hm, I don't seem to have any issues molding that Sim to a less flat face. Sure doesn't look like anything you posted in the first post. Do pets also get flat faced when you try to mold them ?

Are those random Sims done on a new save ?
AaronBayette98's avatar
AaronBayette98
4 years ago

Yes, the randomized Sims come from a fresh "save." I didn't actually play the game with those Sims. Also I don't know if pets are effected to this issue - I can't tell.

The last time I encountered this bug was awhile ago, but what I did to fix it was to just delete the save. However, when it happened a second time, I deleted the save it was effecting, but it didn't solve the issue. Now everytime I enter CaS, the visual distortion puts me off.

I've tried clearing my cache, repairing my game, and even uninstalling/reinstalling. I don't know what to do or how to fix it. Please help.

EDIT: I'm using my phone hence the different account.

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    Hi  @196819982304 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

    • 196819982304's avatar
      196819982304
      4 years ago

      Hi, I finally took the time to actually try and get this working... I completely ignored it due to spring break. Earlier today I tried resetting my game like you suggested, however, It didn't fix the issue I was having. This computer is only 4 years old, and it's starting to degrade in quality this past year. I'm not as much worried about the game now as I'm thinking I might need to buy a new PC. I guess we'll see how that goes..

      Thank you for your time. Unless you have another suggestion, I don't think I'll need anymore help with this topic.

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