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gooochyeee's avatar
gooochyeee
Seasoned Ace
11 months ago
Solved

[STEAM] EA app gets stuck on "preparing game" when attempting to load game

I have tried everything form offline mode, deleting user folder (where my saves and stuff are) reinstalling the game, clearing EA and steams cache, doing a "safe boot". using a "local admin windows a...
pc
  • gooochyeee's avatar
    gooochyeee
    11 months ago
    @puzzlezaddict Hey! just to give you an update I managed to fix the issue by factory resetting the PC, turns out the EA app and the sims 4 has a fit if you mess with the date/time settings and requires you to factory reset to fix, thanks for all your help! and all you do for this game.
puzzlezaddict's avatar
puzzlezaddict
Hero+
11 months ago

@gooochyeee  Try uninstalling the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling it.  Run both Steam and the EA App as an admin: right-click each desktop shortcut and select "Run as administrator"; and make sure the EA App is fully loaded before trying to launch the game.  If your game library isn't loading, that's a separate known issue right now that may also prevent games from loading properly.

Please also confirm that your Steam and EA accounts are still properly linked.  Open any EA site, for example ea.com, in a private browser window, and try to login with your Steam credentials.  If you land in the correct EA account, everything is working on that side.  If anything else happens, let me know what you see.

gooochyeee's avatar
gooochyeee
Seasoned Ace
11 months ago
@puzzlezaddict Hey! just to give you an update I managed to fix the issue by factory resetting the PC, turns out the EA app and the sims 4 has a fit if you mess with the date/time settings and requires you to factory reset to fix, thanks for all your help! and all you do for this game.

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