Forum Discussion

gooochyeee's avatar
gooochyeee
Seasoned Ace
2 years ago
Solved

[STEAM] EA app gets stuck on "preparing game" when attempting to load game

I have tried everything form offline mode, deleting user folder (where my saves and stuff are) reinstalling the game, clearing EA and steams cache, doing a "safe boot". using a "local admin windows a...
pc
  • gooochyeee's avatar
    gooochyeee
    2 years ago
    @puzzlezaddict Hey! just to give you an update I managed to fix the issue by factory resetting the PC, turns out the EA app and the sims 4 has a fit if you mess with the date/time settings and requires you to factory reset to fix, thanks for all your help! and all you do for this game.
JewelWing's avatar
JewelWing
New Novice
2 years ago

@puzzlezaddict I have the exact same problem as @gooochyeee, but I haven't changed any date or time settings like, I only changed the language of the EA app from English to German. Do you think this could have something to do with it? And is there another way to fix it other than factory resetting the PC?

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@JewelWing  You absolutely should not need to factory reset the PC.  It should be possible to find the issue without nearly such a drastic measure.

If you switch the EA App back to English, does it help?  What language is Sims 4 installed in, and did you change that too?  And what country are you in?

  • D3Angel's avatar
    D3Angel
    9 months ago

    I have the same problem now. Last week still can play nfs unbound. Already tried uninstall using revo. Login using EAlauncher with steam. Play games using ea desktop. Still have the same problem stuck on preapraing games and close.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      9 months ago

      @D3Angel  Are you having an issue with Sims 4?  This is the Sims 4 PC tech forum, and most of us here know very little about most other EA games.  So if you need help with a different game, please post in that game's forum, or post in the EA App forum for generic download/install help.

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