Forum Discussion

DDRacing29's avatar
DDRacing29
5 years ago

Steam Product Code For Origin

Just brought the Game on steam, Where is the Product Code for Origin? I can't play the game and Origin is asking for a Product Code cause its an "Unidentified Game". I can't find this code anywh...
pc
sarashahnaz's avatar
sarashahnaz
5 years ago

I pretty much had the same problem with you. I buy The Sims 4 on Steam, when I try to run it, it requires Origin to be installed and it prompted/asked my The Sims 4 Product Key (which I do not have from Steam). Think starting a game you properly buy shouldn't be this hard ☹️

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
5 years ago
@sarashahnaz and just to be sure, you did buy the base game and not a DLC for Sims 4?

/Atic
  • sarashahnaz's avatar
    sarashahnaz
    5 years ago

    Yes. I just bought the base game from Steam. However,  I need to update this. Just before, I managed to play the game, like 1 hour ago.

    Here is what happen:

    I try to restart my computer, then click play from Steam.

    Origin prompted, give me error message "Origin encountered an issue loding this page. Pls try reloading it - id that doesn't work, restart the client or try again later."

    I ignore it, proceed to close Origin and click Play The Sims 4 again on Steam. This time, the game started.

    I do not know exactly what's happened, but I think there's stability issue from Origin ☹️ 

  • derMemory's avatar
    derMemory
    5 years ago

    I'm also having the same issue with other steam/origin games. Both Origin, steam, and the game are on the same drive. I have no VPN and I've reinstalled both more times than I can count. Support has been not help for over a week at this point. @EA_Atic 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    @derMemory make sure that you have a stable network connection while starting the game for the first time.

    Do you have any anti virus or firewall blocking Steam or Origin?

    /Atic

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