Forum Discussion

perstephenie's avatar
perstephenie
2 years ago
Solved

[STEPS UPDATED] Newly-purchased DLC not appearing

Bought Digital Deluxe upgrade for sms 4 but add-on is not showing in library nor in game. I have tried all trouble shooing advice including reinstalling game all the way to restarting my own modem. I...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago
    Under investigation. Accepting as solution for visibility purposes only.

    Hi all,

    This issue is currently being investigated by the EA teams, we'll be posting further updates here as we receive them.

    Thanks for your patience while we look into this, and the reports on this so far!

    While we look into this issue, please try the following to download and access your DLC:

    - Search for your pack using the EA app search bar

    - Click on the pack in the results

    - Select the Download option

    EDIT: Also it would be helpful if you could create an Error Report and post your Error Report ID to this thread.  Instructions on how to create an Error Report are here: https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

    Update: To best assist both fans and the teams currently investigating this issue we have locked this thread to consolidate reports in a single location. Please follow the steps in our EA app forums located here so we can assist further. 

IrishSoc's avatar
IrishSoc
2 years ago

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Purchased DLC will not download or appeared as purchased
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 22.09.2023
Summarize your bug I purchased the DLC for The Sims 4. "Get to Work". My account has been charged and purchase shows as complete in my account order history. It shows up as owned pack when I launch the game. It is still available to purchase in the EA app.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy expansion pack and will not show in Manage add ons within EA app.
What happens when the bug occurs? The game won't be added to download manager. It is still available for purchase and not owned by my account within the EA app.
What do you expect to see? I expect the game to download and have access to this expansion packs contents

‌

I have paid for the game and my account has been charged. I've received the email receipt. I have uninstalled the EA app, clear cache, restarted the app and restarted my computer. 

Vespertaria's avatar
Vespertaria
2 years ago

Same thing is happening to me with eco lifestyle. Ive redownloaded sims, cleared cache, restarted EA, everything I can think of and nothing is working. Does anybody know how to fix this?

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