Stolen Product Code
Hi Team,
I bought the attached game in 2015 while on holiday in Australia. Have only just decided to play the game and when I go to enter the product code the code is invalid. After speaking to on...
Forum Discussion
Considering we opened the sealed box yesterday to install the game and the product code was already used I don't think posting it online is any use to anyone who wants to steal it. We cant return the game as we bought it from Australia last year while on holiday from Big W which doesn't have a retail chain in New Zealand. So I thought that there might be a way to track down the person who is using it as the EA customer service person could see the account that was using this product key.
Seems you are encouraging piracy by protecting this guy who's using our product key and leaving us with more or less no options even though we have paid for the game and its product key legitimately. Also you don't need to look into our account to find anything out as we just downloaded it yesterday to install sims which obviously didn't work and we cant give anyone the details of the account it was used on as the product key was obviously unlawfully used as it should be unique to our game so we have no clue who's used it. Surely if you were serious about piracy you would look into cases like this but I guess when your such a big company you don't really care about the few consumers that do the right thing by buying the game legitimately and get screwed over.
The problem is, you have an photo of a box. Which you could've copied from internet or whatever. Or even bought the game second hand from someone else.
So you need to proof that you own the game, normally you would do that with an receipt of the store where you bought it.
If you don't have that, it's getting harder and harder to proof. You could check if you paid for the game with something else than cash, and look up the date and time you bought the game.
After that you could contact Big W to ask them if they can send you that receipt as you need it to proof you own the game.
If you have found that, make a picture with all the information EA needs to confirm you bought this game legally, and it's yours.
I understand your frustration fully, sadly this world has a lot of people that can't afford or aren't willing to pay for games and try to rip off companies like EA on a daily basis.
EA can't see if the person using your code got it legally or not, so they can't just take their code out of their account.
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- EA_Cade11 months ago
Community Manager
