Stolen Product Code

Considering we opened the sealed box yesterday to install the game and the product code was already used I don't think posting it online is any use to anyone who wants to steal it. We cant return the game as we bought it from Australia last year while on holiday from Big W which doesn't have a retail chain in New Zealand. So I thought that there might be a way to track down the person who is using it as the EA customer service person could see the account that was using this product key.

Seems you are encouraging piracy by protecting this guy who's using our product key and leaving us with more or less no options even though we have paid for the game and its product key legitimately. Also you don't need to look into our account to find anything out as we just downloaded it yesterday to install sims which obviously didn't work and we cant give anyone the details of the account it was used on as the product key was obviously unlawfully used as it should be unique to our game so we have no clue who's used it. Surely if you were serious about piracy you would look into cases like this but I guess when your such a big company you don't really care about the few consumers that do the right thing by buying the game legitimately and get screwed over.