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BreaEve's avatar
BreaEve
Seasoned Newcomer
2 years ago
Solved

Street Eats Digital Pack items missing.

Hey

I purchased the new expansion pack and I didn't get the Street Eats Digital Pack.

Does anyone else have the same problem?

pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hello @BreaEve 

    If you have purchased For Rent from a third-party retailer like CDKeys, you will need to contact that retailer for any issues with your codes or any missing preorder content. Please also read over the post here for more information on where to safely purchase packs from. 

    For purchases and preorders EA app directly, please check the Order History on your account to verify that this purchase was successful. If you're seeing this purchase showing as failed, or processing, you'll need to contact the live support team here so they can look over your transaction history with you and see what's happened. 

    CM Edit: This thread is now closed as the early purchase incentive items period ended on January 18th at 10am PT.

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  • kenithsvg's avatar
    kenithsvg
    2 years ago

    I have downloaded the sims 4 for rent game and found the bonus content Streets Eats Digital Pack items are missing.

  • PipMenace's avatar
    PipMenace
    Hero
    2 years ago

    @koprianaUnfortunately, EA does not support games not purchased directly from them with a credit card - as several different support contacts have told me. So they are not going to help you if it was purchased from Amazon. Did you get any emails where you might have a second code? Or can you find a second code in the box?

    I never did get the Horse Ranch bonus content - similar problem. EA said it wasn't their problem since I hadn't bought from them, and GameStop said I should contact EA but since it was "while supplies last" if I didn't receive the bonus it probably meant that they were "sold out" - as if EA could run out of access to digital content.

    Edit: Apparently while the above used to be true, EA is looking to improve the system with For Rent and if you purchased it from one of the approved retailers and can show proof of purchase it’s worth contacting support.

  • kopriana's avatar
    kopriana
    Rising Novice
    2 years ago
    @PipMenace No emails with a code and the box has literally one piece of paper in. We managed to get a partial refund from Amazon but I would have much rather had the bonus content. Lesson learnt I guess..
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @kenithsvg 

    Thanks, for these missing items, you'll need to contact the live support team so they can review your account details and get that content manually added for you.

    First please gather your proof of purchase with the steps here: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#retail-stores

    Once you've got that, you can contact live support from the help site here and provide your proof of purchase to the live support team so they can look into this a bit further. 

  • michaelberd's avatar
    michaelberd
    2 years ago

    Hello. The digital bonus "Street food", expansion Pack "For rent" did not arrive, 

    My ID: MichaelBerd

  • michaelberd's avatar
    michaelberd
    2 years ago
    The game and the launcher have been updated to the latest version
  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    2 years ago
    Hey all,

    This thread is now closed as the early purchase incentive items period ended on January 18th at 10am PT.

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