Forum Discussion

6 months ago

Solved

Stuck on a Endless Loading Screen in The Sims 4

Please Help!!!! I updated my game to the latest update 2 days ago, with all new Main menu and all. I did it vanilla, (without any mods or cc). Checked it how it looks, was about to start a new let'...

DxDiag.txt136 KB

puzzlezaddict
6 months ago
@Trigxy Thanks for the dxdiag and for listing everything you've tried already. I'd suggest updating your graphics driver, which is not so old (August) as to be an obvious issue, but the Sims 4 errors in your dxdiag could be driver-related. Go here:

https://www.nvidia.com/en-us/drivers/

Select GeForce, GTX 16 series, 1660 ti, Windows 11, and download the Game Ready Driver. Run it as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart afterwards and before trying to play.

If that doesn't help, try playing with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

If that doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically while offline. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

puzzlezaddict

Hero+

6 months ago

@Trigxy Thanks for the dxdiag and for listing everything you've tried already. I'd suggest updating your graphics driver, which is not so old (August) as to be an obvious issue, but the Sims 4 errors in your dxdiag could be driver-related. Go here:

https://www.nvidia.com/en-us/drivers/

Select GeForce, GTX 16 series, 1660 ti, Windows 11, and download the Game Ready Driver. Run it as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart afterwards and before trying to play.

If that doesn't help, try playing with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

If that doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically while offline. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.