Stuck on "Verifying Game Files"

Try reinstalling Origin and make sure your Antivirus/firewall are not blocking the connection

I did and it didnt work. I also re-installed sims and that also didnt work :c

This might sound 'SILLY' to ask, but have you restarted your computer since that error started?

I had the same problem, and all I did was restart the PC and then it worked.

Also, when you re-installed your Origin, did you make sure the Origin files and the Sims 4 files were deleted as well? Because some times some files stay on your PC even though you have uninstalled the program(s)

If that doesn't work, then I'm sorry because that's all I can suggest at this current time.

Tony

I have restarted many time but I didnt delete my sims 4 folder. That may be the issue

Try deleting the Origin cache files as described in this thread: http://answers.ea.com/t5/The-Sims-4/Sims-4-button-greyed-out/m-p/3461659

I have had Sims 4 since the day after it came out and it has not been able to get past "Verifying Game Files" 

It goes on for almost an hour or more then says download failed. I have tried many things and talked to several advisors. I don't know what else I can do to fix this, but It's preventing me from updating the game.

These are the things I have tried.

1. Clean boot

2. Safe mode with networking

3. Clean Cache

4. uninstalled and reinstalled origin and sims multiple times. 

5. turned off my firewall and anti virus

and  a few other things. please help :c

Does this happen in Offline or Online mode ?

in online mode. I can play it in offline mode but then I don't get the fun stuff from the updates

bump

@LinnySue Merged your threads. No need to have two.

Did you get delete your user files when you uninstalled ? If not, try renaming the doc folder: http://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/