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Anonymous's avatar
Anonymous
8 years ago
Approved

Stuck on White Screen - PC

Alright, I am in desperate need of some help; I've done everything I could think of to do and what I found on Google. :[ 
So the last few days, after The Sims 4 screen shows up, my game minimizes to just the little box with the minimize and close buttons and when I open it back up, it's just a white screen and won't do anything.
I repaired it twice, took out all my CC, I even reinstalled it last night and nothing has worked. I'm so upset because I've only gotten to play the Cats and Dogs expansion a few times and I got Parenthood for Christmas. 
Please, please help!!

pc

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  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    @crinrict I've already tried this and it didn't work. 😢

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @RobotsxZombies

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    It actually seems to have been messing up ever since the last update.

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