The Batuu map isn’t showing?
So I just bought the Journey to Batuu and I can’t find it anywhere? I know I’m meant to be able to take my sim on vacation but when I do that, it only gives the option to do it for a day and that’s...
Forum Discussion
@jpkarlsen
I've tried this and there's been no change either. The vacation isn't an option at all so I think I need to contact EA and ask for a refund at this point ☹️
Thanks for your help though!
@its-Cheyy Just to clarify, the reason you don't see Batuu as an option is because you're running the Legacy Edition of Sims 4. All new packs released after October 2019 are incompatible with the Legacy Edition and won't load even if they're installed.
So yes, you should ask for a refund, but you'll need to specifically say that your computer runs the LE and therefore can't run the Star Wars pack. Since packs are normally not eligible for refunds, it's important to be specific on why you can't use the pack.
Or, if you're not sure whether your computer can in fact run the standard version of Sims 4, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- @puzzlezaddict
Yes I specified this when I contacted EA and the refund has all been sorted. Thanks for providing further info though.
No idea that it wouldn’t work after Oct last year, gutted!
Community Highlights
- EA_Cade8 months ago
Community Manager
